Support and Maintenance

Product support and maintenance

We provide full support for all our products: from specification and design to end user support and maintenance.

Product Activation

For advice and procedures on what to do when an Activation occurs, please contact us.

Tel: +44 1373 827 100

Fax: +44 1373 858 877


Office open hours Monday to Friday 9.00 am to 5.00 pm (9.00 to 17.00) GMT.

You can also request assistance via our Activation Support Request Form.

After sales support

KLAW philosophy is to provide an exceptional service through the full life of its products. We seek close and long-term working relationships with our customers where together we deliver safe and reliable product transfer solutions.

The result is After Sales Support that is of the standard you would expect from a leading technology company.

Support includes:

Spare parts advice and delivery.

Servicing equipment in the field.

Product refurbishment.

KLAW product training.

Global coverage

Support can be direct with KLAW or through our worldwide network of skilled and knowledgeable representatives.


To ensure that the unit performs at its optimum level, we advise that the Installation and Operational Guidelines detailed in our IOM Manual (Installation Operations Maintenance) is read and followed.

A copy of the latest KLAW IOM Document  is available on request. For further information regarding Product Maintenance and how KLAW can assist in maintaining your system, please visit the Product Maintenance section of the Website.


KLAW offers a repair and refurbishment service.

The KLAW breakaway coupling or swivel joint will be inspected at the KLAW facilities and a quotation will then be provided detailing approximate costs and time to complete the work.

As standard, the coupling will be reassembled using new components such seals, breakstuds, dowels (Marine BACs), nuts, etc.

Swivel Joints will have seals and bearings replaced where necessary.

The unit is then tested and re-certified before being returned to you.

We aim to have this work completed within 2 to 3 working weeks from receipt of your Official Purchase Order.

To discuss the refurbishing of a KLAW Coupling or Swivel Joint, please contact us on:

+44 1373 827 100.


Remember, KLAW Breakaway Coupling is a safety item; we are here to support and help you.